Shipping & Delivery Policy

1. Overview

Lakshya provides digital educational products/services — preparation resources for competitive and entrance examinations, delivered electronically through the Lakshya platform. Because our products are digital, no physical goods are normally shipped, and no shipping charges apply to any purchase.

If Lakshya ever introduces a physical product (such as printed material), its shipping terms will be stated separately at the time of purchase.

2. How Digital Access Is Delivered

Access to learning resources is delivered electronically:

• Through your Lakshya account on this website or learning platform;
• Where applicable, through access details or activation instructions sent to your registered email address;
• Without any physical delivery, courier, or postage.

3. When Access Begins

Upon successful payment confirmation, eligible digital access may be activated on the customer's Lakshya account. Typically, activation is immediate or completed shortly after payment confirmation.

You will usually be able to see your plan and access its resources by signing in to your account once payment is confirmed.

4. Account-Based Access

Digital access is tied to your Lakshya account and is personal, non-transferable, and governed by our Terms & Conditions. Access remains available for the duration of your plan or subscription.

5. Payment Confirmation

After a successful payment, you will normally receive a payment confirmation from our payment service provider (by email or SMS, depending on the payment method used). If you receive a payment confirmation but do not see your access activated, follow the steps in the next section.

6. If You Paid but Did Not Receive Access

If your payment succeeded but digital access was not activated:

1. Sign out and sign back in to your Lakshya account, then check your plan status;
2. Wait for the stated activation time to pass (see Section 3);
3. If access is still not active, contact us at satyamrana719@gmail.com with your payment date, amount, transaction reference and registered email address;
4. We will verify the payment with our payment service provider and either activate your access or ensure the amount is returned to you — as you prefer.

Payment-related protections, including duplicate and failed payment handling, are described in our Refund & Cancellation Policy.

7. Technical Support

If you face any difficulty accessing your digital resources, contact us at satyamrana719@gmail.com or through the Contact page during business hours, and we will help resolve the issue.

8. Policy Updates

We may update this policy from time to time, for example if we introduce new digital delivery methods or, separately, physical products. The current version will always be published on this page.